VKontakte support write. VKontakte technical support hotline phone number. How to write a question in VK support. What issues can be resolved by contacting VKontakte technical support?
Over time, users social network VKontakte still faces the need to contact technical support. The reason for this may be difficulties in changing the password, the inability to log into your account, or hacking of your personal page. How For many, this may be difficult, but if you figure it out and carefully study the page menu, you will understand that there is nothing difficult about it.
Peculiarities
The main feature of technical support for such major social networks as VKontakte is that its users are not clients. That is why most of the problems that the service solves are related to the functionality of the site. The question of how to write in VK support should not cause difficulties for registered users, since social network employees quickly respond to requests. The specificity of technical support is that it is well-established Feedback with the user is as comfortable as possible and does not create the feeling that no one is solving problems.
home distinguishing feature: Social networks provide support to users only on the site. In order to apply, you need to fill out a special form on the social network and send it. Specialists will study it, assign a degree of importance and make a decision to eliminate the problem. The main difficulty is that the scale of the social network does not allow developers to quickly see any problem in the operation of the site and the security system.
How does it work
How to write to VK support service if a problematic situation arises? This is easy to do, since interaction with users is well established. The support service has been operating since 2011. At the beginning of its activity, a small group of people was responsible for answering user questions. Over time, it became the VKontakte technical support team, and a little later it was reorganized into “Support” without the additional word “technical”. This means that the service solves not only technical issues.
Unlike other social networks, VKontakte has created support whose activities are aimed at a live user, and not a source of information. If you don’t know how to write a message in VK support, pay attention to the Service Desk service. This is the name of the user assistance service on the social network. It consists of agents who also have accounts on the social network. They do not have special technical education, because the main thing for such a specialist is to help in a difficult situation not only with deeds, but also with words and emotions.
Such a system is organized specifically to show the trusting attitude of the site administration and management towards users. Such support does not require template answers; agents approach each request individually. There is a separate interface for contacting, which is located on the website. This is convenient because you don’t need to write separate letters through postal services or call a call center.
What issues does it solve?
The question of how to write to VK support worries many users who have encountered problems with the site. Despite the smooth operation of the service, you have to wait for a response to your request within 24 hours, sometimes longer. Before asking for help, analyze whether the service's support is really required or whether the problem can be solved on your own. If a user wishes to complain about a group that distributes or promotes prohibited ideas or is unlawful in nature, then such a problem is resolved exclusively through technical support. If a group has been blocked for some reason, you can also regain access to it using the service.
Contact support
How to write a question in VK support? This can be done in two ways: simple (use the services of other systems) and complex (do it yourself). Surely many will choose the first, but first things first. If you don't know how to ask for help with a social network, ask a more advanced user to help with this.
- To get advice or resolve a problem, log into your VKontakte account.
- There is a "Help" section at the top of the page, click on it.
- A line will appear in which the user can describe the problem that has arisen. Avoid long sentences. It is better to state the essence of the issue briefly and clearly.
- If the questions suggested by the support service do not suit the user or do not solve his problems, there is a button on the “Help” page: “None of these options are suitable.” Many people face the same problems that are common to everyone.
- If you click on this button, a window will appear indicating the approximate waiting time for a response. Most often, the user does not have to wait long. One request is processed within 24 hours.
- To ask a question or explain a problem, click on the "Ask a Question" button.
- A simple form will appear that you need to fill out with important facts and details. They can help resolve the situation as quickly as possible.
As you can see, writing to VK support is quite easy. The service does not miss a single request.
From phone
If users check their account through a portable device, a natural question arises: how to write to VK support from a phone? In the mobile application, the user will find “Questions and Answers” in “Settings”. There's a lot here useful information on various issues. If the user wants to contact the service specialists with a problem, this option will not work. It is disabled due to the large volume of work and incoming information. In general, there are no difficulties in writing a request with mobile application should not arise.
From computer
How to write to VK support from a regular PC or laptop? This can be done not only using the regular form, but also by email. This is the easiest method available to every user. To do this, go to your mailbox, make a question, request or state a problem and send a letter to the address indicated on the site. Previously, a response to such a request had to wait several days, so it is better for the user to apply directly from his page. In addition, on the social network it is easy to find direct links to create requests with the ability to attach images and other documents.
If you don’t know how to write to support in the new VK, pay attention to the menu on the left. In addition to the standard menu, there will be lines “Blog”, “Developers”, “Advertising”, “More”. Click on the last active text. A block should open containing a “Help” section with an application form. It should be noted that service specialists sometimes respond to user requests with humor. This is due to the fact that many people ask unclear questions to which it is difficult or impossible to give a logical answer.
Let's figure it out How can I contact VKontakte technical support?. Is there a phone number you can call or an opportunity to write your question?
How to write to technical support on VKontakte
A large database of answers to the most popular questions has already been compiled especially for you. How can I watch it?
Let's go to our page. Open the menu and click “Help”.
If you have not received an answer to your question, then you can write directly to technical support so that a specialist can help you. To do this, follow the link:
https://vk.com/support?act=new
You need to fill out the form. Write a title and description for your question. If necessary, attach a photo (see) or document (see). Then click on the "Submit" button.
You will then be notified of the approximate time when you will receive a response. Lately, technical support is very busy, so they take a very long time to get in touch. If you are happy with this, click on the “Ask a Question” button.
How to call VK technical support by phone
Many users try to find a contact number where they can contact specialists. But unfortunately, it simply doesn't exist.
You can write to the VKontakte support service both if you have access to your personal page and if you don’t. I bring to your attention the most complete overview of existing methods:
How to write a letter in support if you have access to your personal page?
Login to the site using your username and password. In the upper right corner, point and click on your name. Select the item “ Help».
The search page for the VKontakte directory opens. Enter “How to ask a question in support?”. We see the text. The third paragraph says:
Unfortunately, we were covered with an avalanche of questions, so the usual “write to us” button is temporarily unavailable. If you have questions that cannot be resolved with the help of articles, use the link
Click on the link and you can enter your question.
An alternative way to contact VK support
After you go to Help, a search page for the VKontakte directory opens. We open the first help section we come across.
Then click on the “This does not solve my problem” button, then click on the “I still have questions” link.
In the pop-up window, click “Ask a question.”
A form to contact support appears. Let's fill it out. We send.
How to contact VKontakte support via email?
You can also contact VK.com support directly using regular mail. All you need to do is send an email to your inbox [email protected]. Such emails are responded to in approximately 3-4 days, so be patient.
Advanced form for restoring access to a page
A letter to VK.com support via the extended access recovery form is a very common way to contact support. It is used in cases where it is not possible to regain access to the social network in the usual way. Step by step instructions.
As new ways to contact VK support become available, I will update these instructions. Just in case, I advise you to bookmark this page. If you have questions for me, ask them in the comments.
Today we will look at a very unusual question that is sometimes asked by users of the social network VKontakte - we will talk about the technical support of the site, or rather, the phone number at which you can call it. It is this very phone number that users ask for.
In fact, there is no phone number. Or rather, it exists (it would be strange to see that a company worth many billions does not have a telephone number), but it was not created at all in order to solve the problems that users have. Even if the user calls the official number, they will not help him, but will simply send him to write a letter to technical support.
How to write to technical support?
If you have any question for VK support service, you can write it. To do this, click on the “Help” button at the top of the page.
On the page that opens, click on the “This doesn’t solve my problem” button.
When the menu appears, you need to click on the “I have questions” button.
Now you will see the approximate waiting time for a response. If you are satisfied, click "Ask a Question".
Ask your question. Remember, the more accurately you describe your problem, the more accurate the answer you will receive.
After some time you will receive an answer to your question. The waiting time, as a rule, does not exceed a couple of days.
As for the phone number, we repeat once again - communication with the support service is only possible through correspondence.
VK support is a team of technical specialists who help users more confidently use all the features of the social network, and, if necessary, solve problems that arise. Anyone can contact the technical support team. There are several ways to do this.
The easiest way to communicate with the technical support team is in writing. To do this, you need to place the text of the appeal in a special form and send it via internal mail.
Here's how to do it:
- Follow the link https://vk.com/support?act=new.
- In the top field, indicate the subject of the appeal.
- In the lower field, describe in detail the essence of the problem.
- Click the “Submit” button.
If the problem for which you want to contact specialists is quite typical, you can look for the answer in the “List of Questions” tab, which is located in the top panel. The most common problems faced by VK users are published here.
However, when contacting support, some problems may arise due to the following factors:
There is a possibility that such a personal appeal will solve the problem faster than an official request.
Thus, the user has several tools to contact technical support specialists: the official request form and email. And you won’t be able to contact them by phone.